Large healthcare organizations are facing a systemic challenge as three forces converge: shrinking reimbursement due to shifting quality and regulatory measures, accelerating physician burnout, and increasing turnover throughout the organization.
Efforts to address these forces individually have turned into a painful whack-a-mole. All played to the drumbeat of margins growing ever thinner.
Over time, each of these forces feeds into each other: the demand for greater revenue becomes pressure on physicians to see more patients and increase their quality metrics. Overburdened physicians demand more from their staff, who are struggling with their own shrinking morale. Turnover increases, raising costs and lowering quality of care. Repeat ad nauseam…
A systemic approach is called for that addresses all three issues simultaneously, with objective measures of success.
